Shipping policy

Shipping Policy

Last updated: August 14, 2026

Papernostalgy ships orders internationally using our production and fulfilment partner, Gelato.

Made-to-order production

All Papernostalgy products are made to order. This means your product is produced after you place your order rather than being taken from existing inventory.

Production and shipping times may vary depending on the product, destination, production facility and shipping method selected.

Shipping destinations

We aim to offer international shipping to customers worldwide. However, shipping availability may vary depending on the destination, product and applicable restrictions.

If shipping to your location is unavailable, this will normally be indicated during checkout.

Shipping costs

Shipping is not free unless explicitly stated otherwise.

The applicable shipping cost will be calculated and displayed during checkout before you complete your purchase.

Delivery times

Estimated delivery times shown at checkout are estimates rather than guaranteed delivery dates.

Delivery may take longer because of:

 • Customs processing

 • Local postal or courier delays

 • Public holidays

 • Weather or other circumstances outside our control

 • Incorrect or incomplete delivery information provided by the customer

Customs and import duties

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.

Papernostalgy is not responsible for delays caused by customs authorities.

Incorrect delivery information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply for reshipment.

Lost or damaged packages

If your order is damaged or appears to have been lost in transit, please contact us at papernostalgy@gmail.com as soon as possible.

For lost orders, please contact us within 30 days of the estimated delivery date.

For damaged or defective products, please contact us within 30 days of receiving the order and provide photographs of the product and packaging.